Privacy Policy

1. Information We Collect

When you interact with NightOwl Systems (“we,” “us,” or “our”), we may collect the following types of information:

• Contact Information: Name, email address, phone number, and company name when you fill out forms, book a call, or contact us directly.
• Business Information: Industry, company size, current tools, and operational details shared during discovery calls or consultations.
• Usage Data: Information about how you interact with our website, including pages visited, time spent, referring URLs, and device information.
• Communication Data: Records of correspondence when you contact us via email, phone, or our contact form.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested information
• Schedule and conduct discovery calls and consultations
• Prepare custom proposals and automation recommendations
• Deliver and support automation services you purchase
• Send relevant updates about our services (with your consent)
• Improve our website, services, and user experience
• Comply with legal obligations

3. How We Protect Your Information

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encrypted data transmission (SSL/TLS), secure server infrastructure, and access controls limiting who within our organization can view your information.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: Trusted third-party tools we use to operate our business (e.g., email platforms, scheduling tools, CRM systems) under strict data processing agreements.
• Legal Requirements: When required by law, court order, or government regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with continued protection of your information.

5. Cookies and Tracking

Our website may use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings. Essential cookies required for site functionality cannot be disabled.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at privacy@nightowlsystems.ai.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. When information is no longer needed, we securely delete or anonymize it.

8. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

9. Contact Us

If you have questions about this privacy policy or how we handle your information, please contact us at privacy@nightowlsystems.ai or through our contact page.